PART ONE

BASIC PROVISIONS

Art. I. General provisions

1. The operator of Hotel Zlatý Kľúčik at Svätourbanská 103/29, 949 00 Nitra is the company Golden Key Services s.r.o. with registered office at Svätourbanská 203/29, 949 00 Nitra, ID number: 56 031 173, registered in OR OS Nitra, section Sro, insert no. 62428/N, (hereinafter referred to as "hotel"). Contact information: tel. no. +421 37 6550289, email hotel@zlatyklucik.sk.
2. The purpose of these general terms and conditions (hereinafter referred to as "GTC") is to create a legal framework for relations between the hotel and its clients, in order to ensure that clients are informed about the conditions of the services provided.
3. These GTC are available on the hotel's website www.zlatyklucik.sk, as well as at the hotel reception and form an integral part of every contract and confirmed order, the subject of which is the hotel's obligation to provide the client with certain services and the client's obligation to pay the agreed price for the services provided.
4. Conditions governing the relationship between the client and the hotel different from these GTC will only apply if they are agreed in advance in writing.
5. All contractual relations between the hotel and the client are concluded in accordance with the legal order of the Slovak Republic. In the event that the contracting party is a consumer, legal relations not regulated by these terms and conditions are governed by Act No. 40/1964 Coll. Civil Code, as amended, by Act No. 250/2007 Coll. Act on Consumer Protection, as amended and Act No. 102/2014 on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment and supplementation of certain laws as amended. In the event that the contracting party is an entrepreneur, legal relations not regulated by these terms and conditions are governed by Act No. 513/1991 Coll. Commercial Code, as amended.

Art. II. Definition of basic terms

1. A client is a natural or legal person who is interested in using or uses the hotel's services for his own benefit or for a third party and for this purpose concludes a contract with the hotel or sends an order.
2. A guaranteed order means a service order for which the client has provided a deposit.

The order is valid even without payment of a deposit, and only if the hotel unilaterally decides in writing that it is a guaranteed order.

3. A group order means an order for accommodation for persons participating in the event according to Part Two, Article III.
4. An event is any social event organized on the premises of the hotel, especially a wedding, corporate or private social event, conference, party, ball, training, etc.
5. A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.
6. A consumer contract is any contract, regardless of the legal form, that the hotel concludes with the consumer.
7. A contract concluded at a distance means a contract between the hotel and the consumer, agreed and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the hotel and the consumer, in particular by using the website, electronic mail, telephone, address letter or offer catalog.
8. Service means any activity or performance that is offered to the consumer for a fee or free of charge.

Art. III. Conclusion of contracts

1. In order to provide services, it is necessary to conclude a contract between the hotel and the client.

The conclusion of the contract is mainly understood as a written contract concluded between the hotel and the client, as well as an agreement on the provision of services based on a confirmed order from the client by the hotel in person, by telephone, in writing or via the Internet or electronic communication.

A contractual relationship is established by concluding a written contract or confirming (in writing or via the Internet or electronic communication) the client's order by the hotel. The contract, or the order applies to all other persons listed on it.

2. The client can place an order for the provision of services in the hotel in person, by telephone, in writing or via the Internet or electronic communication. The contract is created by the return confirmation of the order for the provision of services, while the order is considered to be confirmed exclusively by the delivery of the order confirmation by e-mail or post, unless otherwise stipulated in these General Terms and Conditions.
3. The contract between the client and the hotel can also be formed by concluding the following special written contracts: accommodation contracts, group accommodation contracts, service contracts, rental contracts, in which case these GTC will apply to all legal relationships that will not be regulated in the above written contracts.
4. The contracting parties are the hotel and the client. The client, who concluded a contract with the Zlatý klíčik hotel for the benefit of a third party, is liable to the hotel as a co-debtor for the payment of services provided to this third party by the hotel, unless proven by a written statement or authorization to conclude a contract. Provision of Part Two, Article III. para. 7 is not affected by this.
5. In the event that the hotel sends a draft accommodation contract, group accommodation contract, service contract, rental contract by post or e-mail, the client is obliged to deliver the signed contract to the hotel within 3 days of receiving the draft, otherwise not the hotel is bound by its design. The hotel is entitled to withdraw its proposal until the time of sending the acceptance of the proposal to the client.
6. In the case of group orders or regularly recurring orders, the contracting parties are entitled to conclude a framework contract in writing. If the contracting parties have concluded a written contract and in case of inconsistency of the contract or its part with these General Terms and Conditions, the provisions of such contract take precedence over the provisions of these General Terms and Conditions. However, this does not affect the validity of these GTC.
7. The client is not entitled to leave the rented premises and/or premises reserved for accommodation to third parties, nor is he entitled to use these premises for a purpose other than that for which these premises are intended or for a contractually agreed purpose.

PART TWO

ACCOMMODATION SERVICES

Art. I. General provisions

1. Accommodation contract means the right of the client to have the hotel (accommodator) provide him with temporary accommodation for an agreed time or for a period resulting from the purpose of accommodation in the hotel, for which the client (accommodated person) is obliged to pay the hotel (accommodator) the contractually agreed price in the amount and within the time limits determined by these terms and conditions, or the hotel's valid price list.
2. The accommodated client has the right to use the premises that have been reserved for him for accommodation, as well as to use the common areas of the hotel and to use services, the provision of which is connected with the accommodation.
3. The hotel (accommodator) is obliged to hand over to the client (accommodated person) the premises that have been reserved for him for accommodation, in a condition suitable for proper use and to ensure the undisturbed exercise of his rights related to accommodation.
4. The accommodated client is obliged to properly use the accommodation spaces reserved for him. The guest may not make any changes in these areas without the hotel's consent.

Art. II. Individual accommodation

1. The contract is created by confirmation of the client's order in accordance with Part One, Article III, Sec. 1 and par. 3 of these GTC, including telephone confirmation of the order, or by concluding a special contract in accordance with Part One, Article III, Sec. 2 and par. 3 of these GTC.
2. The agreed price, which the client is obliged to pay, as well as the prices for the agreed hotel services, result from the order confirmation. Unless otherwise confirmed by the hotel, counter prices available at the hotel reception apply. The client is obliged to pay the applicable or agreed hotel prices.
3. In the event that the persons in whose favor the accommodation contract was concluded do not check in at the hotel by 22.00:XNUMX p.m. at the latest. on the agreed day of arrival, the hotel is entitled to withdraw from the contract, unless otherwise agreed between the contracting parties.
4. The accommodation price does not include local taxes.

Art. III. Group accommodation

1. The contract is created by confirmation of the client's order, or by concluding a special contract in accordance with Part One, Article III, paragraph 1, 2 and 3 of these GTC.
2. The agreed price to be paid by the client for the agreed services of the hotel results from the confirmation of the client's order, or from a special contract concluded between the client and the hotel.

Confirmation of the client's order, or a special contract, will also determine the amount of the deposit and the date by which the deposit must be paid. In the event that this deposit is not paid, i.e. credited to the hotel's bank account, the hotel is entitled to withdraw from the contract, this does not affect the right to compensation for damages.

3. The client is entitled to reduce the number of reserved rooms within the following periods and scope without paying a cancellation fee:

• in the period of 60 or more days before the start of the stay, he is entitled to reduce the number of reserved rooms by 30%
• in the period of 30-59 days before the start of the stay, he is entitled to reduce the number of reserved rooms by 20%,
• in the period of 15-29 days before the start of the stay, he is entitled to reduce the number of reserved rooms by 10%,
• in the period of 14-7 days before the start of the stay, he is entitled to reduce the number of reserved rooms by 5%.

4. In the event that the client reduces the number of rooms within the specified periods to a greater extent than specified in the previous paragraph, he is obliged to pay a cancellation fee in the amount of the accommodation price for rooms that exceed the range specified in the previous paragraph.
5. In the event that the number of reserved rooms falls below 10 rooms after the conclusion of the contract for group accommodation, the hotel is entitled to demand the same price for accommodation as for individual accommodation.
6. The person who made the group order is responsible as a co-debtor for all claims of the hotel arising in connection with the group order, including extra services created by its clients or accommodated guests.

Art. IV. Handing over and returning the room (check in & check out)

1. The client has the right to use reserved areas for accommodation (room) and common areas from 15.00:15 p.m. on the agreed day of arrival (check in). Accommodation (check-in) before 00:XNUMX will be charged according to the current price list.
2. The client is obliged to hand over the premises reserved for accommodation on the day of the end of the accommodation, no later than 11.00 a.m. (check out) of this day. In case of late handover of the premises reserved for accommodation for any reason, the client is obliged to pay the following price for the use of the premises:

• until 18.00 p.m. on the day of departure (check out), the hotel is entitled to demand a price for using the room beyond the agreed time in the amount of 50 percent of the full counter price of accommodation per room and day,
• from 18.00 p.m. on the day of departure (check out) ), the hotel is entitled to demand a price for the use of the room in the amount of 100 percent of the full counter price of accommodation per room and day.

4. The client is obliged to hand over the room in the condition in which he received it.
5. In case of damage or significant contamination of the room equipment, the hotel is entitled to charge the client a fee for cleaning and tidying the room according to the valid price list.

PART THREE

EVENTS

Art. I. General provisions

1. In order to hold the event, it is necessary to conclude a contract between the hotel and the client.

The conclusion of the contract is mainly understood as a written contract concluded between the hotel and the client, as well as an agreement on the provision of services based on a confirmed order of the client by the hotel in person, by telephone, in writing or through electronic communication. The contractual relationship is established by concluding a written contract or confirming (in writing or via electronic communication) the client's order by the hotel.

2. The contract gives the client the right to organize an event in the hotel premises specified in the contract, and the hotel has the obligation to allow the client to properly use these premises at the agreed time and to provide him with contractually agreed services.
3. In the event that event participants are to be accommodated at the same time, the provisions of Part Two of these terms and conditions apply, with the exception of Article II. (Individual accommodation), unless this article provides otherwise.
4. The client and persons participating in the event are not entitled to consume their own food and drinks without prior written agreement with the hotel. If the client or persons participating in the event violate this provision, the client is obliged to pay a contractual penalty equal to the price of the consumed food or drink listed in the hotel's valid price list. If such a price is not stated in the hotel's price list, the price of similar goods will be used. This does not affect the hotel's claim for damages.
5. Neither the client nor the persons participating in the event are authorized to use any of their own electrical devices in the hotel premises or related premises without the written consent of the hotel. The client is responsible for the damage caused by the violation of this provision. The event organizer or the client is fully responsible for the safety of the electrical equipment used by the event organizer or the client.
6. The client is entitled, after a written agreement, to bring to the hotel only such decorative material as well as other things that comply with the legal fire requirements. The hotel is entitled to request the relevant confirmation.
7. The client is obliged to immediately after the end of the event remove from the premises in question all things that the client or persons participating in the event brought to the hotel premises. In the event that the client does not remove the items from the hotel premises within the agreed period according to the previous sentence, the client will be charged a fee for using the space according to the hotel's valid price list. This does not affect the claim for damages. At the same time, the hotel is authorized to remove these items from the hotel premises at the client's expense after a reasonable period of time and hand them over to the relevant state authority, which is authorized to receive lost items.

Art. II. Reduction in the number of event participants without accommodation

1. The client is entitled to reduce the number of registered participants of the event in the following terms and scope without paying a cancellation fee:

• in the period of 15 or more days before the start of the event, he is entitled to reduce the number of participants of the event by 10%,
• in the period of 14 - 7 days before the start of the event, he is entitled to reduce the number of participants of the event by 5%.

2. In the event that the client reduces the number of registered participants to a greater extent than specified in the previous paragraph, he is obliged to pay a cancellation fee in the amount of the agreed price for each participant that exceeds the range specified in the previous paragraph.
3. In case of an increase in the number of participants in the event, the client is obliged to pay the price corresponding to the increased number of participants.
4. In the event that there is a significant decrease/increase in the number of event participants, the hotel reserves the right to leave the client with another suitable space for the event, as agreed in the contract, which corresponds to the actual number of event participants.

Art. III. Reduction in the number of reserved rooms in connection with the event

1. The client is entitled to reduce the number of reserved rooms in connection with the event within the following periods and scope without paying a cancellation fee:

• in the period of 60 or more days before the start of the event, he is entitled to reduce the number of reserved rooms by 30%
• in the period of 30-59 days before the start of the event, he is entitled to reduce the number of reserved rooms by 20%,
• within 15-29 days before the start of the event, he is entitled to reduce the number of reserved rooms by 10%,
• in the period of 14 - 7 days before the start of the event, he is entitled to reduce the number of reserved rooms by 5%.

2. In the event that the client reduces the number of rooms within the specified periods to a greater extent than specified in the previous paragraph, he is obliged to pay a cancellation fee in the amount of the accommodation price for rooms that exceed the range specified in the previous paragraph.

PART FOUR

PAYMENT TERMS, CANCELLATION OF TERMS, WITHDRAWAL FROM THE CONTRACT

Art. I. Deposits and invoicing of services provided

1. The client is obliged to pay the agreed price for the services used. Unless otherwise agreed, the agreed price to be paid by the client for the agreed services follows from the hotel's valid price list. The hotel is obliged to publish the price list in the usual way.
2. The client is obliged to pay the prices for the services in the amount and within the terms specified in the contract. In the event that the advances specified in the contracts are not paid within the stated periods or are paid only partially, the hotel is entitled to withdraw from the contract.
3. In the case of an accommodation reservation, the client is obliged to pay 100% of the price for the reserved services.
4. In the case of organizing a wedding, a separate contract will be concluded between the parties on the rental of space as well as on the provision of services, where the parties will agree on more detailed terms.
5. In the case of organizing other events, the client is obliged to pay in advance 50% of the price for the ordered services, without undue delay after confirmation of the offer based on the invoice issued by the hotel with a maturity of 3 days.
6. After the event, the hotel will issue an invoice for the final price within 7 days of the end of the event. The invoice, due within 7 days from the date of issuance, will include all services used beyond the paid deposit.
7. The client is obliged to pay the price for all other services provided to the participant of the event provided beyond the scope of the contract.
8. If the period between the conclusion of the contract and the provision of the ordered services exceeds 6 months, during which the price generally charged by the hotel for such services will increase, the hotel may increase the contractually agreed price appropriately, but by no more than 10% of the agreed price, in the event that the client with the price increase does not agree with the services, has the right to withdraw from the contract. In this case, the client is obliged to pay severance pay in the amount of the already paid compensation for the ordered services, which amount the hotel is entitled to set off for the payment of severance pay.

Art. II. Cancellation conditions - group

1. The client has the right to cancel the ordered stay at any time. Cancellation must be made in writing in sufficient time. The hotel is entitled to demand cancellation fees, which are listed below and are determined as a percentage of the agreed price of the stay, depending on the time period that is between the date of cancellation and the planned start of the stay. Unless otherwise specified, cancellation fees determined from the price of the stay are as follows:

• cancellation 30 or more days before the planned start of the stay: no cancellation fee,
• cancellation between 29 and 15 days before the planned start of the stay: 50% of the value of all ordered services,
• cancellation between 14 and 7 days before the planned start of the stay: 75% of the value of all ordered services,
• cancellation 6 or less days before the planned start of the stay or in case of no-show: 100% of the value of all ordered services

2. In case of partial cancellation of the stay (e.g. reduction of the number of persons, shortening of the stay or reduction of the range of services) by more than 30 percent of the total value of the order, the cancellation fee applies only to the difference between the original price and the new price, calculated after taking into account the partial cancellation.
3. Any other changes to the reservation, or of a binding order (e.g. change of date, etc.) are considered a cancellation in full and are subject to a proposal to make a new reservation with new content.
4. Change of reservation, or a binding order increasing the number of rooms, number of guests, length of stay and other required services without changing the date of stay is not subject to cancellation fees.
5. If the hotel is entitled to a cancellation fee, the hotel is obliged to send the client a notification about the calculation of the amount of the cancellation fee and its due date within 7 days from the date of the entitlement to the cancellation fee. The hotel is entitled to set off its claim against the client arising from the payment of the cancellation fee against the amount paid by the client for the services.
6. In exceptional cases (illness, death, etc.), the hotel may waive the right to a cancellation fee, based on demonstrable proof of a serious reason for the cancellation of the stay.

Art. III. Cancellation conditions - individuals

1. The client has the right to cancel the ordered stay at any time. The hotel is entitled to charge the client a cancellation fee as follows:

• 4 or more days before arrival: no cancellation fee
• 3 days before arrival: 100% of the accommodation price for the first night
• 2 days or less before arrival: 100% of the price of all ordered services

Art. IV. Cancellation conditions - events

1. Unless otherwise specified, the cancellation fees determined from the price of the event are as follows:

• cancellation 90 or more days before the planned start of the event agreed by the client in the form of an advance payment: cancellation fee in the amount of the paid advance,
• cancellation up to 90 days before the scheduled start of the event: cancellation fee in the amount of 100% of the value of the ordered services.

2. Hotel Zlatý klíčik is entitled to a cancellation fee in the amount of 100 percent of the amount of compensation for ordered services even if the client does not notify the hotel of the cancellation of the event and on the day of the event, the client or guests do not arrive at the hotel to use the ordered services.
3. If the hotel is entitled to payment of the cancellation fee, the hotel is entitled to satisfy its claim to the appropriate extent, i.e. to the extent of 50 percent or 100 percent of the paid compensation for the ordered services, about which the client is obliged to inform in writing within 3 days from the date of the right to a cancellation fee.

Art. V. Withdrawal from the contract by the hotel

1. The hotel is entitled to withdraw from the contract especially in the following cases:

• in case of delay in the fulfillment of any obligation by the client,
• in case of violation of the client's obligations, which are established by the Accommodation Regulations
• in case the client does not insist on fulfillment by the hotel,
• in the event that the client behaves in an inappropriate manner in the hotel, against good manners, violates the provisions of these General Terms and Conditions or his actions cause or have caused damage to the hotel;
• services were booked on the basis of misleading or incorrect client data or other material facts,
• in cases of force majeure,
• in the event that other circumstances occur through no fault of the hotel that make the fulfillment of the contract impossible;
• in the event that the client threatens the operation of the hotel, the safety of persons, or damages the hotel's reputation.

Art. VI. Withdrawal from the contract by the client 

1. The client is entitled to withdraw from the contract in the cases specified in the individual provisions of these General Terms and Conditions.
2. The consumer is entitled to withdraw from a contract concluded at a distance or from a contract concluded outside the seller's premises within 14 days from the date of conclusion of the contract for the provision of services, even without giving a reason. The consumer can exercise the right to withdraw from the contract according to the previous sentence with the seller (hotel) in written form or in the form of a record on another durable medium; if the contract was concluded orally, any clearly worded statement by the consumer expressing his will to withdraw from the contract is sufficient to exercise the consumer's right to withdraw from the contract.
3. Pursuant to para. § 7 par. 6 of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws:

"The consumer cannot withdraw from the contract, the subject of which is the provision of accommodation services for a purpose other than housing, the transport of goods, the rental of cars, the provision of catering services or the provision of services related to leisure activities, and according to which the seller undertakes to provide these services in at the agreed time or within the agreed deadline.'

PART FIVE

RESPONSIBILITY FOR DAMAGE CAUSED BY ITEMS INTRODUCED OR POSTPONED, SPECIAL PROVISIONS

Art. I. Compensation for damage

1. The hotel is responsible for damage to things that were accommodated by natural persons or brought in for them, unless the damage would have occurred otherwise. Included are things that were brought to the premises reserved for accommodation or for the storage of things or that were handed over to the hotel or one of the hotel's employees for this purpose.
2. Jewels, money and other valuables are thus liable only up to the amount established by generally binding legal regulations.
3. The hotel does not take things for safekeeping.
4. The right to compensation for damages must be exercised at the hotel without undue delay. The right expires if it has not been exercised no later than the fifteenth day after the day when the injured party became aware of the damage.
5. The hotel provides the client with a place to park their motor vehicle free of charge, while it is not responsible for it according to para. § 435 of the Civil Code. The hotel does not provide guarded parking services and does not take the motor vehicle or its accessories for safekeeping.

Art. II. Special provisions

1. The client is entitled to bring animals to the accommodation premises of the hotel upon agreement with the hotel and according to valid price lists.
2. The client is not authorized to make any audio, visual, audio-visual recordings with the aim of their publication in any way without the prior written consent of the hotel. The client is not entitled, even through third parties, to publish the event in the hotel in any way without the prior written consent of the hotel.
3. The client is obliged to observe the rules of night rest from 22.00:6.00 p.m. until XNUMX:XNUMX a.m.
4. The hotel reserves the right to refuse to accept payment cards.
5. Smoking is prohibited in all areas of the hotel, with the exception of the smoking lounge.

PART SIX

Art. I. FINAL PROVISIONS

1. Changes or additions to contracts concluded with the client are only possible in the form of written amendments, in the case of orders, reservations or requests, they become valid and effective only with written confirmation from the hotel.
2. Part of these General Terms and Conditions are the Accommodation Policy and the Complaints Policy published at www.zlatyklucik.sk and accessible at the hotel reception. The price list of hotel services is available at the hotel reception.
3. The contractual parties undertake to deliver documents related to the obligations between the contracting parties preferably in person or by post in the form of registered mail. The contracting parties deliver by post to the address of the other contracting party indicated on the contract, or notified in writing to the other contracting party.

If the document cannot be delivered, it is considered delivered on the third day after submitting the shipment for postal transport, regardless of the reason for the impossibility of delivery (addressee unknown, not staying at the place of residence, refused to take over, as well as not taken over within the collection period). The above establishes the fiction of delivery. The place of payment is the hotel, unless otherwise agreed in the contract. In the case of payments to the hotel's bank account, the amount is considered paid on the day the funds are credited to the hotel's bank account.

4. Data protection

The manager of the personal data that the client provides to the hotel in connection with the provision of hotel services is the company Golden Key Services s.r.o., registered in the OR OS Nitra, section S.r.o., insert no. 62428/N and processes them in accordance with the Regulation of the European Parliament and the Council (EU) no. 2016/679 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation) and Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain laws. Complete information regarding personal data protection can be found on the hotel's website "Personal data protection"

https://zlatyklucik.sk/ochrana-osobnych-udajov/.

5. The resolution of client complaints in relation to the services provided by the hotel is governed by the Hotel's Complaints Procedure. In the event that the client-consumer is not satisfied with the way in which the hotel handled his complaint, or believes that the hotel has violated his rights, the client has the right to contact the hotel as a seller with a request for redress.
6. If the hotel responds negatively to the client's request according to the previous paragraph or does not respond to such a request within 30 (thirty) days from the date it was sent by the client, the client has the right to submit a proposal to start an alternative dispute resolution to the entity of alternative dispute resolution according to § 12 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes and amendments to some laws.
7. The competent entity for the alternative resolution of consumer disputes with the hotel as a seller is: Slovak Trade Inspection, which can be contacted for the stated purpose at the address Central Inspectorate SOI, Department of International Relations and ARS, Prievozská 32, postal folder 29, 827 99 Bratislava, or electronically at ars@soi.sk, or adr@soi.sk, or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available on the website https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1, while the Client has the right to choose which of the listed alternative dispute resolution entities to turn to.
8. To submit a proposal for alternative resolution of their consumer dispute, the client can use the online alternative dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/.

You can find more information about the alternative resolution of consumer disputes on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.

9. Slovak law is applicable in all relations and disputes, and the contracting parties have agreed on the jurisdiction of the Slovak court.
10. Should individual provisions of these general terms and conditions be or become invalid, this does not apply to other provisions of the general terms and conditions.
11. The client when executing the order, or by signing the contract, he confirms that he had the opportunity to familiarize himself with these applicable general terms and conditions of the hotel. The hotel reserves the right to change these GTC.
12. These General Terms and Conditions become binding for the hotel on the day they are published on the hotel's website www.zlatyklucik.sk and for the client at the time of ordering the service or by signing the contract.

In Nitra, January 25, 2024

Ing. Igor Gondár
hotel manager