General Terms and Conditions

Golden Key Services, s.r.o. with registered office at Svätourbanská 103/29, 949 01 Nitra, ID No.: 56031173,
registered in the Commercial Register of the District Court in Nitra, Section Sro, Insert No.: 62428/N.

PART ONE

BASIC PROVISIONS

Art. I. General provisions

  1. The operator of the Zlatý Kľúčik Hotel at Svätourbanská 103/29, 949 00 Nitra is Golden Key Services s.r.o. with registered office at Svätourbanská 203/29, 949 00 Nitra, ID No.: 56 031 173, registered in the Commercial Register of the OS Nitra, Section Sro, Insert No. 62428/N, (hereinafter referred to as the “Hotel”). Contact details: tel. č. +421 37 6550289, email hotel@zlatyklucik.sk.
  2. The purpose of these General Terms and Conditions (hereinafter referred to as “GTC”) is to establish a legal framework of relations between the hotel and its clients, in order to ensure that clients are informed about the terms and conditions of the services provided.
  3. These GTC are available on the hotel’s website www.zlatyklucik.sk, as well as at the hotel’s reception and form an integral part of every contract and confirmed order, the subject of which is the hotel’s obligation to provide the client with certain services and the client’s obligation to pay the agreed price for the services provided.
  4. Terms and conditions governing the relationship between the client and the hotel that differ from these GTC shall only apply if agreed in writing in advance.
  5. All contractual relations between the hotel and the client are concluded in accordance with the law of the Slovak Republic. If the consumer is a contracting party, legal relations not governed by these terms and conditions shall be governed by Act No. 40/1964 Z. z. Civil Code, as amended, Act No. 250/2007 Coll. Consumer Protection Act, as amended and Act No. 102/2014 on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller’s business premises and on amendment and supplementation of certain laws, as amended. If the contracting party is an entrepreneur, the legal relations not governed by these terms and conditions shall be governed by Act No. 513/1991 Coll. Commercial Code, as amended.

Art. II. Definition of basic terms

  1. A client is a natural or legal person who is interested in using or using the services of the hotel for his/her own benefit or for a third party and for this purpose concludes a contract with the hotel or sends an order.
  2. A guaranteed order is an order for services for which the client has provided a deposit.

An order is valid even without a deposit, only if the hotel unilaterally decides in writing that it is a guaranteed order.

  1. A group order is an order for accommodation for persons participating in an event as defined in Part Two, Article III.
  2. Event means any social event organized on the hotel premises, especially a wedding, corporate or private social event, conference, carnival, ball, training, etc.
  3. A consumer is a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his or her business, occupation or profession.
  4. A consumer contract is any contract, regardless of legal form, concluded between a hotel and a consumer.
  5. A distance contract is a contract between the hotel and the consumer, agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the hotel and the consumer, in particular by means of a website, electronic mail, telephone, mailing list or offer catalogue.
  6. A service is any activity or performance that is offered to a consumer for a consideration or free of charge.

Art. III. Conclusion of contracts

  1. A contract between the hotel and the client is necessary for the provision of services.

The conclusion of a contract means in particular a written contract concluded between the hotel and the client, as well as an agreement on the provision of services resulting from a confirmed order from the client by the hotel in person, by telephone, in writing or via the Internet or electronic communication.

The contractual relationship is established by the conclusion of a written contract or by the confirmation (in writing or via internet or electronic communication) of the client’s order by the hotel. Contract, resp. the order is valid for all other persons named on it.

  1. The client can make an order for the provision of services in the hotel in person, by telephone, in writing or via the Internet or electronic communication. The Contract shall be formed by confirmation of the order for the provision of the Services, whereby the order shall be deemed to be confirmed solely by delivery of the order confirmation by e-mail or post, unless otherwise provided for in these GTC.
  2. A contract between the client and the hotel may also be formed by concluding the following specific written contracts: accommodation contract, group accommodation contract, service contract, rental contract, in which case these GTC shall apply to all legal relations that are not regulated in the above-mentioned written contracts.
  3. The contracting parties are the hotel and the client. A client who has concluded a contract with the Hotel Zlatý klíčik for the benefit of a third party is liable to the hotel as a co-obligor for the payment of services provided to this third party by the hotel, unless he proves by a written declaration, respectively. a power of attorney for the conclusion of the contract. The provisions of Part Two, Article III. paragraph. 7 is not affected.
  4. In case the hotel sends a proposal for an accommodation contract, a group accommodation contract, a service contract, a rental contract by mail or e-mail, the client is obliged to deliver the signed contract to the hotel within 3 days of receiving the proposal in case of acceptance of the proposal, otherwise the hotel is not bound by its proposal. The hotel is entitled to withdraw its proposal up to the time of sending the acceptance of the proposal to the client.
  5. In the case of group orders or regularly recurring orders, the contracting parties are entitled to conclude a framework contract in writing. If the parties have entered into a written contract and in the event of any inconsistency between the contract or any part thereof and these GTC, the provisions of such contract shall prevail over the provisions of these GTC. However, the validity of these GTC is not affected.
  6. The Client is not entitled to sublet the rented premises and/or the premises reserved for accommodation to third parties, nor is the Client entitled to use the premises for any purpose other than the intended or contractually agreed purpose.

PART TWO

ACCOMMODATION SERVICES

Art. I. General provisions

  1. Accommodation contract means the right of the client to be provided with temporary accommodation by the hotel (accommodation provider) for an agreed time or period resulting from the purpose of accommodation in the hotel, for which the client (accommodated) is obliged to pay the hotel (accommodation provider) the contractually agreed price in the amount and within the time limits determined by these terms and conditions or the valid price list of the hotel.
  2. The accommodated client has the right to use the premises reserved for his/her accommodation, as well as to use the common areas of the hotel and to use the services associated with the accommodation.
  3. The hotel (accommodation provider) is obliged to hand over to the client (accommodated) the premises reserved for accommodation in a condition suitable for proper use and to ensure the undisturbed exercise of his/her rights related to the accommodation.
  4. The accommodated client is obliged to use the accommodation space reserved for him properly. The guest is not allowed to make any changes in these areas without the hotel’s consent.

Art. II. Individual accommodation

  1. The contract is formed by confirming the client’s order within the meaning of Part One, Article III, Paragraph 1 and Paragraph 3 of these GTC, including the confirmation of the order by telephone, or by concluding a separate contract within the meaning of Part One, Article III, Paragraph 2 and Paragraph 3 of these GTC.
  2. The agreed price to be paid by the client as well as the prices for the agreed hotel services are based on the order confirmation. Unless otherwise confirmed by the hotel, the counter rates available at the hotel reception will apply. The client is obliged to pay for the accommodation and other services used the valid, respectively. the agreed price of the hotel.
  3. In the event that the persons for whose benefit the accommodation contract has been concluded do not check in at the hotel by 10 p.m. at the latest. the agreed arrival date, the hotel is entitled to withdraw from the contract, unless otherwise agreed between the parties.
  4. The price does not include local taxes.

Art. III. Group accommodation

  1. The contract is formed by confirming the client’s order or by concluding a separate contract within the meaning of Part One, Article III, paragraphs 1, 2 and 3 of these GTC.
  2. The agreed price to be paid by the client for the agreed services of the hotel is based on the confirmation of the client’s order or on a separate contract concluded between the client and the hotel.

The client’s order confirmation or a separate contract will also specify the amount of the deposit and the date by which the deposit must be paid. In the event that this deposit is not paid, t. j. credited to the hotel’s bank account, the hotel is entitled to withdraw from the contract, without prejudice to the right to compensation for damages.

  1. The client is entitled to reduce the number of rooms booked within the following time limits and scope without paying a cancellation fee:
  • in the period of 60 days or more prior to the arrival, is entitled to reduce the number of booked rooms by 30%
  • within 30 – 59 days prior to the arrival date is entitled to reduce the number of reserved rooms by 20%,
  • within 15 – 29 days prior to the arrival date, it is entitled to reduce the number of reserved rooms by 10%,
  • in the period of 14 – 7 days prior to arrival, the hotel is entitled to reduce the number of reserved rooms by 5%.
  1. In the event that the client reduces the number of rooms within the specified time limits to a greater extent than specified in the preceding paragraph, the client is obliged to pay a cancellation fee in the amount of the price of accommodation for the rooms that exceed the range specified in the preceding paragraph.
  2. Should the number of rooms booked after the conclusion of the group accommodation contract fall below 10 rooms, the hotel is entitled to charge the same price as for individual accommodation.
  3. The person who made the group order is liable as a co-debtor for all claims incurred by the hotel in connection with the group order, including extra services created by its clients or guests.

Art. IV. Check in & check out

  1. The client has the right to use the reserved accommodation space (room) and common areas from 15.00. the agreed arrival date (check in). Accommodation (check-in) before 15:00 will be charged according to the current price list.
  2. The client is obliged to hand over the premises reserved for accommodation on the day of the end of the accommodation, no later than 11.00 a.m. (check out) of this day. In the event of late handover of the premises reserved for accommodation for any reason, the client is obliged to pay the following price for the use of the premises:
  • until 18.00. on the day of departure (check out), the hotel is entitled to charge for the use of the room beyond the agreed time in the amount of 50 percent of the full counter price per room per day,
  • from 18.00. on the day of departure (check out) ), the hotel is entitled to charge a room rate of 100 per cent of the full room rate per room per day.
  1. The client is obliged to hand over the room in the condition in which he/she took it.
  2. In case of damage or significant soiling of the room equipment, the hotel is entitled to charge the client a cleaning fee according to the current price list.

PART THREE

EVENTS

Art. I. General provisions

  1. A contract between the hotel and the client is necessary for the event to take place.

The conclusion of a contract means in particular a written contract concluded between the hotel and the client, as well as an agreement on the provision of services resulting from a confirmed order from the client by the hotel in person, by telephone, in writing or by electronic communication. The contractual relationship is established by the conclusion of a written contract or the confirmation (in writing or by electronic communication) of the client’s order by the hotel.

  1. The contract gives the client the right to organise the event in the hotel premises specified in the contract and the hotel the obligation to allow the client to properly use these premises at the agreed time and to provide the contractually agreed services to the client.
  2. In the event that the participants of the event are to be accommodated at the same time, the provisions of these Terms and Conditions Part Two shall apply, with the exception of Article II. (Individual Accommodation), unless otherwise provided in this Article.
  3. The client and persons attending the event are not permitted to consume their own food and beverages without prior written agreement with the hotel. If the client or persons attending the event violate this provision, the client is obliged to pay a contractual penalty equal to the price of the food or beverage consumed as stated in the hotel’s price list in force. In the event that no such price is listed in the hotel’s price list, the price of similar goods will be used. The Hotel’s right to compensation is not affected.
  4. Neither the Client nor persons attending the event are permitted to use any of their own electrical equipment on the Hotel premises or adjoining premises without the written consent of the Hotel. The Client shall be liable for damages caused by a breach of this provision. The event organiser or client is fully responsible for the safety of the electrical equipment used by the event organiser or client.
  5. The client is only allowed to bring decorative material and other items that comply with the legal fire requirements to the hotel by written agreement. The hotel is entitled to request the relevant confirmation.
  6. The client is obliged to remove from the premises immediately after the event all items brought to the hotel premises by the client or persons attending the event. In the event that the items referred to in the preceding sentence are not removed from the hotel premises by the client within the agreed time period, the client will be charged a fee for the use of the premises according to the hotel’s current price list. This is without prejudice to the right to compensation. At the same time, the hotel is entitled to remove these items from the hotel premises at the client’s expense after a reasonable period of time has elapsed and to hand them over to the competent state authority which is authorised to receive the lost items.

Art. II. Reduction in the number of participants in the event without accommodation

  1. The client is entitled to reduce the number of registered participants of the event within the following time limits and scope without paying a cancellation fee:
  • 15 days or more before the start of the event is entitled to reduce the number of participants in the event by 10%,
  • within 14-7 days prior to the start of the event is entitled to reduce the number of participants in the event by 5%.
  1. In the event that the client reduces the number of registered participants within the specified time limits to a greater extent than specified in the preceding paragraph, the client is obliged to pay a cancellation fee in the amount of the agreed price for each participant who exceeds the range specified in the preceding paragraph.
  2. In the event of an increase in the number of participants in the event, the client is obliged to pay the price corresponding to the increased number of participants.
  3. In the event of a significant decrease/increase in the number of event participants, the hotel reserves the right to let the client use a suitable space for the event other than the one agreed in the contract, which corresponds to the actual number of event participants.

Art. III. Reduction in the number of rooms booked in connection with the event

  1. The client is entitled to reduce the number of rooms booked in connection with the event within the following time limits and scope without paying a cancellation fee:
  • in the period of 60 days or more prior to the event, is entitled to reduce the number of booked rooms by 30%
  • within 30 – 59 days before the event, the hotel is entitled to reduce the number of reserved rooms by 20%,
  • within 15 – 29 days prior to the event, is entitled to reduce the number of reserved rooms by 10%,
  • within 14-7 days before the start of the event is entitled to reduce the number of booked rooms by 5%.
  1. In the event that the client reduces the number of rooms within the specified time limits to a greater extent than specified in the preceding paragraph, the client is obliged to pay a cancellation fee in the amount of the price of accommodation for the rooms that exceed the range specified in the preceding paragraph.

PART FOUR

PAYMENT TERMS, CANCELLATION TERMS, WITHDRAWAL FROM THE CONTRACT

Art. I. Advances and invoicing for services rendered

  1. The client is obliged to pay the agreed price for the services used. Unless otherwise agreed, the agreed price to be paid by the client for the agreed services is based on the hotel’s price list in force. The hotel is obliged to publish the price list in the usual way.
  2. The Client is obliged to pay the prices for the services in the amount and within the time limits specified in the contract. In the event that the advances specified in the contracts are not paid within the stated time limits or are only partially paid, the hotel is entitled to withdraw from the contract.
  3. In the case of accommodation reservation, the client is obliged to pay 100% of the price for the booked services.
  4. In the case of organizing a wedding, a separate contract will be concluded between the parties for the rental of the space as well as for the provision of services, where the parties will negotiate more detailed terms and conditions.
  5. In the case of other events, the client is obliged to pay 50% of the price for the ordered services in advance, without undue delay after the confirmation of the offer on the basis of an invoice issued by the hotel with a due date of 3 days.
  6. After the event has taken place, the hotel will issue a final invoice for the final price within 7 days from the date of completion of the event, The invoice is due within 7 days from the date of issue and will include all services used in excess of the deposit paid.
  7. The client is obliged to pay the price for all additional services provided by the event participant beyond the scope of the contract.
  8. If the period between the conclusion of the contract and the provision of the ordered services exceeds 6 months, during which time the price generally charged by the hotel for such services will increase, the hotel may increase the contractually agreed price accordingly, but not more than 10% of the agreed price, if the client does not agree with the increase in the price of the services, the client has the right to withdraw from the contract. In this case, the client is obliged to pay a severance payment in the amount of the payment already made for the services booked, which the hotel is entitled to set off against the severance payment.

Art. II. Cancellation policy – group

  1. The client has the right to cancel the booked stay at any time. Cancellations must be made in writing well in advance. The hotel is entitled to charge cancellation fees, which are listed below and are set as a percentage of the agreed price of the stay, depending on the length of time between the cancellation date and the scheduled start of the stay. Unless otherwise specified, cancellation charges determined from the price of the stay are as follows:
  • cancellation 30 days or more before the scheduled start of the stay: no cancellation fee,
  • Cancellation between 29 and 15 days before the scheduled start of the stay: 50% of the value of all services booked,
  • Cancellation between 14 and 7 days before the scheduled start of the stay: 75% of the value of all services booked,
  • cancellation 6 days or less before the planned start of the stay or in case of non-arrival: 100 % of the value of all services booked
  1. In the event of a partial cancellation (e.g. reduction in the number of persons, shortening the duration of the stay or reduction in the scope of services) of more than 30 percent of the total value of the booking, the cancellation fee applies only to the difference between the original price and the new price, calculated after taking into account the partial cancellation.
  2. Any other changes to the reservation or. of a binding booking (e.g. change of dates, etc.) are considered as cancellations in full and are subject to a proposal for a new booking with new content.
  3. Reservation change, resp. binding order increasing the number of rooms, number of guests, length of stay and other required services without changing the date of stay is not subject to cancellation fees.
  4. If the hotel is entitled to a cancellation fee, the hotel is obliged to send the client a notice within 7 days from the date of the cancellation fee, stating the amount of the cancellation fee and the date of its due date. The hotel is entitled to set off its claim against the client arising from the payment of the cancellation fee against the amount paid by the client for the services.
  5. In exceptional cases (illness, death, etc.), the hotel may waive the cancellation fee based on demonstrable proof of a serious reason for the cancellation.

Art. III. Cancellation policy – individuals

  1. The client has the right to cancel the booked stay at any time. The hotel is entitled to charge the client a cancellation fee as follows:
  • 4 days or more before arrival: no cancellation fee
  • 3 days prior to arrival: 100% of the first night
  • 2 days or less before arrival: 100% of the price of all services booked

Art. IV. Cancellation policy – events

  1. Unless otherwise specified, cancellation fees determined from the event price are as follows:
  • Cancellation 90 days or more before the scheduled start of the event agreed by the client in the form of an advance payment: cancellation fee in the amount of the advance payment,
  • cancellation up to 90 days before the scheduled start of the event: cancellation fee of 100% of the value of the services booked.
  1. Hotel Zlatý klíčik is entitled to a cancellation fee of 100 per cent of the amount of the payment for the services booked, even if the client does not notify the hotel of the cancellation of the event and the client or guests do not arrive at the hotel on the day of the event to use the services booked.
  2. If the hotel is entitled to a cancellation fee, the hotel is entitled to satisfy its claim to the extent applicable, i.e. j. to the extent of 50 per cent respectively. 100 percent of the paid fee for the ordered services, which the client is obliged to inform in writing within 3 days from the date of entitlement to the cancellation fee.

Art. V. Withdrawal from the contract by the hotel

  1. The hotel is entitled to withdraw from the contract in the following cases:
  • in the event of default in the performance of any obligation by the client,
  • in case of violation of the client’s obligations, which are stipulated in the Accommodation Regulations
  • if the client does not insist on the hotel’s performance,
  • if the client behaves in an inappropriate manner in the hotel, against good manners, violates the provisions of these GTC or his actions cause or have caused damage to the hotel;
  • the services have been booked on the basis of misleading or incorrect client information or other material facts,
  • in cases of force majeure,
  • in the event that other circumstances arise through no fault of the hotel which make performance of the contract impossible;
  • if the client endangers the hotel’s operation, the safety of persons or damages the hotel’s reputation.

Art. VI. Withdrawal from the contract by the client

  1. The Client is entitled to withdraw from the Contract in the cases specified in the individual provisions of these GTC.
  2. The consumer is entitled to withdraw from the distance contract or the contract concluded outside the seller’s premises within 14 days from the date of conclusion of the contract for the provision of the service, even without giving any reason. The consumer may exercise the right of withdrawal under the preceding sentence with the seller (hotel) in paper form or in the form of a record on another durable medium; if the contract was concluded orally, any unequivocally worded statement by the consumer expressing his/her wish to withdraw from the contract shall be sufficient to exercise the consumer’s right of withdrawal.
  3. Within the meaning of Art. § 7 para. 6 of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller’s business premises and on amendment and supplementation of certain laws:

“A consumer may not withdraw from a contract the subject matter of which is the provision of accommodation services for a purpose other than residential, the transport of goods, the hire of cars, the provision of catering services or the provision of services relating to leisure activities and under which the seller undertakes to provide those services at the agreed time or within the agreed time limit.”

PART FIVE

LIABILITY FOR DAMAGE CAUSED TO ITEMS BROUGHT IN OR DEPOSITED, SPECIAL PROVISIONS

Art. I. Compensation for damages

  1. The hotel is liable for damage to items that have been brought in by or for the occupants, unless the damage occurs otherwise. Items brought in are items that have been brought into the areas reserved for accommodation or storage of belongings or that have been handed over to the hotel or a member of the hotel staff for this purpose.
  2. Jewellery, money and other valuables shall be liable in this way only up to the amount provided for by generally binding legislation.
  3. The hotel does not take custody of items.
  4. The right to compensation must be exercised at the hotel without undue delay. The right shall lapse if it has not been exercised by the fifteenth day after the day on which the injured party became aware of the damage.
  5. The hotel provides the client with a place to park the motor vehicle free of charge, while it is not liable for it according to Art. § 435 of the Civil Code. The hotel does not provide secure parking services and does not take custody of motor vehicles or their accessories.

Art. II. Special provisions

  1. The client is entitled to bring animals into the hotel accommodation by agreement with the hotel and according to the valid price lists.
  2. The Client is not entitled to make any audio, visual, audio-visual recordings for the purpose of any publication without the prior written consent of the Hotel. The Client is not entitled, even through third parties, to publicize in any way the holding of an event at the Hotel without the prior written consent of the Hotel.
  3. The client is obliged to observe the rules of night peace from 22.00. until 6.00 a.m.
  4. The hotel reserves the right to refuse the acceptance of credit cards.
  5. Smoking is prohibited in all areas of the hotel, with the exception of the smoking lounge.

PART SIX

Art. I. FINAL PROVISIONS

  1. Changes or additions to the contracts concluded with the client are only possible in the form of written additions, in the case of orders, bookings or requests, they only become valid and effective upon written confirmation from the hotel.
  2. These GTC include the Accommodation Regulations and the Complaints Procedure published at www.zlatyklucik.sk and available at the hotel reception. A price list of the hotel’s services is available at the hotel reception.
  3. The Parties undertake to preferably deliver any correspondence relating to the obligations between the Parties in person or by registered mail. The Parties shall deliver by mail to the address of the other Party indicated on the Contract or notified in writing to the other Party.

If a document cannot be delivered, it shall be deemed to have been delivered on the third day after it is submitted for postal delivery, regardless of the reason for the impossibility of delivery (addressee unknown, not present at the place of residence, refused to accept it, as well as not accepted within the collection period). This creates a fiction of service. The place of payment is the hotel premises, unless otherwise agreed in the contract. In the case of payments to the hotel’s bank account, the amount is deemed to have been paid on the date the funds are credited to the hotel’s bank account.

  1. Privacy Policy

The controller of the personal data provided by the client to the hotel in connection with the provision of hotel services is Golden Key Services s.r.o., registered in the Commercial Register of the OS Nitra, Section Sro, Insert No. 62428/N and processes them in accordance with Regulation (EU) No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) and Act No. 18/2018 Coll. on the protection of personal data and on amendment and supplementation of certain acts. For complete privacy information, please visit the hotel’s website “Privacy Policy”

https://zlatyklucik.sk/ochrana-osobnych-udajov/.

  1. The hotel’s Complaints Procedure regulates the settlement of complaints from clients in relation to the services provided by the hotel. If the client-consumer is not satisfied with the manner in which the hotel has handled his/her complaint or believes that the hotel has violated his/her rights, the client has the right to contact the hotel as a seller with a request for redress.
  2. If the hotel responds to the client’s request pursuant to the preceding paragraph in the negative or fails to respond to such request within 30 (thirty) days from the date of its dispatch by the client, the client shall have the right to submit a proposal for the initiation of an alternative dispute resolution to the alternative dispute resolution entity pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Additions to Certain Acts.
  3. The competent body for alternative dispute resolution for consumer disputes with the hotel as a seller is: Slovak Trade Inspection, which can be contacted for the above purpose at the Central Inspectorate of SOI, Department of International Relations and ADR, Prievozská 32, Post Office Box 29, 827 99 Bratislava, or electronically at ars@soi.sk, or adr@soi.sk, or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available at the following address: adr@soi.sk). https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1, whereby the Client has the right to choose which of the aforementioned alternative dispute resolution entities to turn to.
  4. The client can use the online platform for alternative dispute resolution available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative resolution of his/her consumer dispute .

For more information on alternative dispute resolution, please visit the website of the Slovak Trade Inspection Authority: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.

  1. In all relations as well as disputes, Slovak law is applicable and the parties have agreed on the jurisdiction of the Slovak court.
  2. Should individual provisions of these General Terms and Conditions be or become invalid, the other provisions of the General Terms and Conditions shall not be affected.
  3. The client when placing an order, resp. by signing the contract, he/she confirms that he/she has had the opportunity to familiarize himself/herself with these General Terms and Conditions of the hotel. The hotel reserves the right to change these GTC.
  4. These GTC become binding for the hotel on the date of their publication on the hotel’s website www.zlatyklucik.sk and for the client at the moment of ordering the service respectively. by signing the contract.

In Nitra, 25. January 2024

Ing. Igor Gondár
hotel director